FAQs
How do I know my order went through?
You'll get a confirmation email right after checkout. If it doesn't show up within a few minutes, check your spam folder before reaching out to us.
Can I change or cancel my order after placing it?
We start working on orders quickly, so we can't always guarantee a change or cancellation. Email or call us as soon as possible and we'll do what we can before it ships.
Can I add an item to an order I already placed?
Not directly, but you're welcome to place a second order — just reach out and we'll see if we can combine shipping where possible.
Do you ship outside the US?
Not at the moment. We currently ship within the United States only.
How long will my order take to arrive?
Most orders arrive within 5–9 business days of checkout, combining our 1–2 day handling time and 4–7 day transit time.
How much does shipping cost?
Flat rate of $7.50 on orders under $169.00. Orders of $169.01 or more ship free automatically — no code needed.
Can you ship to a PO Box or military address?
Unfortunately, no. We're only able to ship to standard residential or business addresses.
How do I track my order?
Once your order ships, we'll email you a tracking link so you can follow it the whole way.
What's your return window?
30 days from the delivery date.
Do I have to pay for return shipping?
No. Once your return is approved, we email you a free prepaid shipping label.
How long does a refund take?
Refunds are issued within 7 business days of us receiving and inspecting your return.
Can I return a discounted item?
Discounted or sale items are final sale and can't be returned.
Is there a restocking fee?
No restocking fees, and no cancellation fees either.
What payment methods do you accept?
Major credit and debit cards (Visa, Mastercard, American Express, Discover)
When does my card get charged?
At the time you place your order, not when it ships.
Why was my card declined?
It could be a billing address mismatch, insufficient funds, or your bank flagging the transaction. Try again or check with your bank directly.
How do I find my size?
Check the size guide on each product page — sizing can vary slightly by style, so it's worth checking per item rather than assuming.
What if the color looks different from the photos?
Screens can render color a little differently. We do our best to photograph items accurately, but slight variation is normal.
Still Have Questions?
We're happy to help with anything not covered here:
Email: info@fashiondana.shop
Phone: +1 213-487-0048
Address: 3621 W 3rd St, Los Angeles, CA 90020, USA
Hours: Mon–Sat, 10 AM–7 PM · Sun, 11 AM–5 PM (PST)